Professional services in higher education

Advice on the many functions of a university that fall outside academia or teaching such as HR, finance, communications, department and laboratory management, libraries and student services. Find out how professional services teams in higher education can best ensure the smooth running of an institution, supporting teaching, research and student success – and work effectively with their academic colleagues.

By Laura.Duckett, 8 August, 2025

The power of podcasts to enhance student support

A podcaster interviewing a guest speaker
A university podcast can help cut through the noise of traditional communications. By meeting students where they are, it can be a powerful way to build community, reduce stigma and ensure support services reach those who need them
Reading time
5minutes
By Eliza.Compton, 4 August, 2025

How to create snackable social media content

Donut with a bite out of it
What makes an engaging post that delivers your key message? Here’s what university social media creators should do and what they should avoid when creating short-form content
Reading time
4minutes
By Eliza.Compton, 13 June, 2025

Cut through the noise with impactful internal communications

Blocks showing two-way communication
Internal messaging needs to reach the right people and inspire action – whether that’s getting responses to a staff survey or changing recycling behaviour. Here, Kelly Hibbs explores practical strategies to build trust and clarity
Reading time
4minutes
By Eliza.Compton, 1 April, 2025

The impact of business relationship managers in higher education

Bridge concept
The role that bridges the gap between digital transformation and the wider university is often misunderstood. Here, Bhupinder Siran explains what a business relationship manager does, and the position’s challenges and rewards
Reading time
4minutes
By Eliza.Compton, 26 March, 2025

How to use a ‘manual of me’

Team meeting
This team-building activity costs nothing and will help you and your staff understand each other better. Here’s a guide to using this simple tool
Reading time
4minutes
By Eliza.Compton, 23 November, 2024

Co-creation as a model for estate redevelopment

University of Glasgow campus
Campus redevelopment can offer an opportunity to reframe the ‘ivory tower’ image of a historic campus, without losing its sense of history, place and academic distinctiveness. Here’s how to bring in diverse stakeholder perspectives
Reading time
4minutes
Professional services in higher education